STORE POLICY
SHIPPING POLICY
WHAT IS THE COST OF SHIPPING?
Flat rate shipping $8 on all orders within the United States.
Currently, we are shipping only within the United States.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Your order will be packed within one business day and shipped via USPS priority mail.
Orders typically arrive within 4-7 business days.
If you have not received your order within 10 days, please CONTACT US.
RETURN POLICY
Your satisfaction is extremely important to us and we will do what we can to ensure that you are pleased with your purchase. We offer a 30-day money-back guarantee for products purchased directly from West Coast Willow.
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1. To process a return, please contact us HERE and let us know what you'd like to return.
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2. Once a return is confirmed, we will offer a full refund to your original payment method, less a $5 shipping and administrative fee.
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3. Once we have received the returned product, please allow 10-14 business days to process your transaction.
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Shipping charges, fees, and taxes are not eligible for a refund.
Please read the next section to determine if your item is accepted as a refundable item
NON-REFUNDABLE ITEMS
Free gifts or promotional items
Products that have been significantly used
Returns on partial sets
Returns or exchanges from unauthorized West Coast Willow skincare retailers
Shipping and tax
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
